(It is 1997. My boss decides it is time to buy a new cell phone, so we go to the small store owned by a friend of his. He ends up paying the equivalent of $1000 for two phones with new plans. Since my boss and the owner know each other, he doesn’t feel the need to put a sticker with their logo behind the battery of the phones, which they usually do as proof of being purchased there. The next day, my boss’s phone is faulty, so he gives me the phone to get sorted at the store. I go and speak to the clerk:)
Clerk: “This phone is clearly faulty, but I can’t exchange it as it wasn’t purchased here. There is no sticker behind the battery.”
Me: “I was here yesterday with my boss. Your coworker actually sold us two phones in the owner’s office. He said that the stickers were not necessary. You can ask your coworker.”
Clerk: “He’s on his day off, and you didn’t buy this phone here.”
Me: “May I speak to the owner?”
Clerk: “He’s not here, and this phone does not come from here.”
Me: “Listen, I was here yesterday with my boss. He paid for two phones and activated two new plans.”
Clerk: “You haven’t bought this phone from us. Now, please leave.”
Me: “Okay, I’ll call my boss and we’ll try to figure out what to do. Have a nice day.”
(While standing on the sidewalk in front of the store windows, I call my boss and explain the situation. Suddenly the store door slams open…)
Clerk: “Still here? Not convinced? Maybe I should call the cops to convince you to go away?”
(My boss hears what the clerk says and gets quite angry.)
Boss: “Is the owner there?”
Me: “No, he’s not—” *the owner suddenly walks in front of me* “— Oh, he’s here now!”
Boss: “Good. Wait two minutes, then go inside and… enjoy.” *click*
(A couple of minutes later I go inside. The clerk sees me, and in front of about six or seven other customers, starts shouting at me.)
Clerk: “WHAT DID I TELL YOU? DO YOU REALLY WANT ME TO CALL THE COPS? I’M TIRED OF—”
(Suddenly, the boss comes out of his office and approaches the clerk.)
Boss: “COME. WITH. ME. NOW.”
(They go to the back. A few minutes later the clerk comes back with a pale face and his boss standing four feet from him, very angry.)
Clerk: “I’m sorry from the inconvenience, sir. Here’s a new phone for your boss…”
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